Privacy Policy
Information We Collect
We may collect personal and medical information necessary to provide safe, effective, and personalized prosthetic care. This information is collected when you visit our website, contact our office, schedule appointments, or receive care from our team.
Personal and medical information we may collect:
- Name
- Address
- Phone number
- Email address
- Date of birth
- Insurance information
- Medical history
- Prosthetic treatment information
- Appointment details
- Payment and billing information
We may also collect limited technical information when you visit our website, including IP address, browser type, device information, website usage data, and cookies and analytics information.
We only use information necessary to support your care, treatment, and related healthcare operations. ACCESS Prosthetics may use your information to:
- Provide prosthetic and healthcare services
- Schedule and manage appointments
- Communicate regarding treatment and follow-up care
- Process insurance claims and payments
- Improve patient experience and website functionality
- Respond to inquiries and requests
- Maintain medical records as required by law
- Comply with legal and regulatory obligations
As a healthcare provider, ACCESS Prosthetics complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
What is PHI? Protected Health Information refers to medical or personal health information that can identify you and relates to your physical or mental health, treatment, or payment for healthcare services.
We are committed to safeguarding your PHI and limiting access only to authorized individuals directly involved in your care, billing, or healthcare operations.
Your information may be shared only when necessary to support your care or when permitted or required by law. This may include:
- Physicians and healthcare providers involved in your treatment
- Insurance companies and billing providers
- Healthcare operations and administrative support services
- Government or regulatory agencies when legally required
- Authorized family members or caregivers when appropriate
We do not sell your personal or medical information to third parties. Your information is only shared when it is necessary to support your care or when required by law.
ACCESS Prosthetics may contact you regarding appointment reminders, follow-up visits, treatment updates, prosthetic care information, and billing matters.
Communication may occur by:
- Phone
- Text message
If you prefer specific communication methods, please notify our office and we will accommodate your preferences where possible.
You have important rights regarding your medical and personal information. These rights are protected under HIPAA and applicable state law.
Our website may use cookies and analytics tools to improve user experience and website performance.
Cookies may help us:
- Understand website traffic and visitor patterns
- Improve website functionality and performance
- Remember user preferences during visits
- Analyze visitor behavior to improve our services
You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
ACCESS Prosthetics uses reasonable administrative, technical, and physical safeguards to help protect your personal and medical information from unauthorized access, disclosure, or misuse.
Our website may contain links to external websites or third-party resources. ACCESS Prosthetics is not responsible for the privacy practices, content, or security of third-party websites.
We encourage users to review the privacy policies of any external websites they visit before sharing personal information with those sites.
Our services and website are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
When pediatric prosthetic care is provided, all information is handled in accordance with applicable privacy and healthcare laws, with appropriate involvement of a parent or legal guardian throughout the process.
ACCESS Prosthetics reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, healthcare practices, or website functionality.
Updated versions will be posted on this page with the revised effective date. We encourage you to review this page periodically to stay informed of any changes.
If you have questions about this Privacy Policy or your privacy rights, please contact us directly. You may also contact our Privacy Officer regarding questions about medical information privacy and HIPAA-related concerns.
Green Bay, Wisconsin 54301